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Order Tracking

Once you have placed your order with us we can provide you with up to date information on how your order or repair is progressing through our system. When the order or repair is complete, we will provide tracking details. We aim to delivery your order within 3-5 days UK and 5-10 days Outside the UK.
 

Order Status

Checking your order status is quick and easy, simply log in to your account and click on the Order History link, here you will see the progress of your order:

  • Pending - The order has been received
  • Processing - Depending on the product or service ordered this status could be either a repair in progress or order awaiting dispatch
  • Processed - Order is ready for delivery
  • Shipped - Order out for delivery
  • Complete - Order packed and has been posted
  • Refunded - Product or Item out of stock
  • Denied - Security risk or customer details incorrect

Each time the status of your order is changed an email will be sent to provide you with the latest status of your order. When your order status has been updated to shipped then we can provide tracking details, to request the tracking details please contact us with your order number.

For more information on our delivery methods please see the Delivery Information
 

Repair Status

To check the status of a repair, simply log into your account and click on the Order History link you will find the latest information on your repair status. Below is a list of common repair status and meaning.

  • Awaiting Delivery Of Phone - Please send the item
  • Phone Arrived Repair Pending - Item has arrived
  • Repair In Progress - The repair process has started
  • Repair Quote - A quote has been requested or additional costs
  • Repair Completed - The repair has been completed
  • Repair Not Possible - It was not possible to repair

Please feel free to contact us if you require further information
 

Delivery Status

When the order is complete and the order status has been updated to "Shipped" we will provide the delivery tracking details. To check your tracking details, simply log in to your account and click on the Order History link, here you will see the tracking details for your order.

For more information on our delivery methods please see the Delivery Information


 

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