General Information


Q
Can I use the system in countries other than the UK?
A
Yes.  The system we supply is UK specific and all the devices we supply are also UK specific.  So as long as all the devices are supplied by us or are stated to be UK specific then they are all compatiblle with UK panels.
Q
Can I use the PowerlInk 3 broadband (IP) module outsude the UK?
A
Yes, the Powerlink 3 Module is not country specific and can be used on any PowerMaster system.  It is recommended that the version of the panel is 17 or greater.  the panels we are currently supplying are all version 18 or greater.
Q
Can I use the GSM-350 GSM/GPRS module outside the UK?
A
Yes, the GSM-350 will accept any data enabled SIM card (full size).
Q
Can I fit both the Powerlink 3 module and the GSM module?
A
Yes, many customers fit both.  Using the Powerlink for connection to the server and the GSM as a back-up reporting method.
Q
Is the system easy to install?
A
Yes, because it is a 2-way system, each device's parameters are set via the control panel.


General Technical Information


Q
What are Zones, Part-sets and Partitions?
A
In wireless systems a zone is used to connect one detector to the system.  In a typical small domestic system Zone 1 may be used for a magnetic contact on the main entrance door, Zone 2 may be used for a magnetic contact on the rear door.  Subsequent zones may have motion detectors (PIRs) assigned to them.
Each Zone can be assigned a zone type.  In the example above Zone 1 would typically be a Delay Zone (Perimeter) to allow entry/exit through that zone within a specified time.  Zone 2 would typically be set as a Perimeter Zone.  The detectors on the interior zones would typically be set as Interior Zones.  The PowerMaster system can be set in two modes – Home and Away.  In Home mode only perimeter zones are armed allowing movement within the property.  In Away mode all the zones are armed.
In addition to the above the system is equipped with an integrated partitioning feature that can divide the alarm system into three distinct areas, identified as Partition 1, 2 and 3.  A partition can be armed or disarmed regardless of the status of the other partitions within the system. Partitioning can be used in installations where shared security systems are more practical, such as a home office or warehouse building. When partitioned, each zone, each user code and many of the system's features can be assigned to Partition 1 to 3. Each user code is assigned with the list of partitions it is allowed to control in order to limit access of users to certain partitions.  Each partition can also be set in Home or Away mode.

Q
What is Latchkey mode?
A
The alarm can be set in ‘Latchkey’ mode.  When the alarm is unset a message is sent by the chosen method that the alarm has been unset.  It is designed to notify parents that their child has successfully come home from school say.

Q
Can Powermax accessories and devices be used with the PowerMaster system?
A
Absolutely not.  The PowerMax system uses a totally different wireless system and is only 1-way.  There are a couple of peripherals which are common to both PowerMax and PowerMaster systems – The GSM350, USB Programming lead, and the Expansion board.

Q
How long do the batteries last in detectors and devices?
A
The battery life depends on the usage and the device type.  Because the system is 2-way the devices can be put to sleep by the control panel.  The battery life is at least double of that of similar PowerMax devices.

Q
What is the wireless range of the various devices?
A
Wireless transmission/reception values are quoted as Line-of-Sight (LoS) i.e. with no obstructions between transmitter and receiver.  Visonic quote up to 300m LoS, however this is significantly decreased by walls etc between the transmitter and receiver.  Standard brick and plaster walls do not normally cause signal loss problems.  The big enemy of wireless transmissions is metal especially ferrous (iron) metals.  Also note; that the earth is also a good absorber of wireless signals and as such devices should not be installed close to the ground (below approx. 1 metre) and definitely not underground.

Q
How does monitoring work?
A
There are two types of monitoring available for the PowerMaster system.
Self Monitoring – this requires the system to be connected to a PowerManage server.  Once connected, the server can send e-mails and notifications to specific recipients.  The PowerManage server also connects to the Visonic-GO app which allows control, event notification and status of the alarm system.  The annual cost for self monitoring is currently £49 and is unlikely to change in the near future.

Third-party Monitoring – this again requires the system to be connected to a PowerManage server or other suitable receiver at a monitored Alarm Receiving Centre (ARC).  The ARC is constantly manned and when alarm notifications are received the ARC attempts to verify that an actual intrusion has taken place.  Upon verification, the ARC can inform the Police that a verified alarm has occurred and the Police will respond.  The Police are unlikely respond to unverified requests.  The cost is dependent on the provider but is likely to be in the region of £30 per month.

Q
Do I have to have the system monitored?
A
No; the system operates extremely well as a standard wireless alarm system and in our experience is very stable and reliable.  All the control panels have a built in PSTN dialler which can be used to report to up to 4 private telephones.  The reported events are selectable to only report the events required.  Note that if you have the CAM-PIRs on the system then you can only receive images if the system is connected to a PowerManage server.

Q
Can I use the Powerlink 2 module to connect the alarm to the internet?
A
No, the Powerlink 2 will not work with the PowerMaster system.  The PowerMaster has to connect to a PowerManage server in order to connect to the Internet.  Connection to the server can be either through the Powerlink 3 broadband module or via GPRS using the GSM350 module.  There is a small annual charge for the server connection.

Q
Is there a mobile ’App’ for smart-phones and tablets?
A
Yes, there is a free ‘App’ for both Android and I-Os – search for Visonic-GO.  The App can be used when the system is connected to a PowerManage server using either the PowerLink 3 or the GSM/GPRS module.

Q
What functions does the ‘App’ have?
A
The alarm system can be armed/disarmed in either Home or Away mode, receive notifications of events (selectable filters), receive images from CAM-PIRs on alarm, get images on demand from cameras, see system status and connected devices.

Q
Can I view images from the PIR- cameras on my smart-phone /tablet?
A
If the system is connected to the PowerManage server and the free Visonic-GO app is installed then the cameras can send images directly to the app on alarm occurrences.  Pictures-on-demand can also be requested from the app.
Q
Can I remotely control the alarm system by phone and SMS messaging?
A
The system can be controlled over the land-line by dialling into the control panel and using the telephone keypad to issue commands, check the alarm status and enable ‘Listen In’.  If the GSM350 module is fitted similar commands can be sent via SMS messages.


General Installation


Q
Are the PowerMaster devices you supply compatible with my existing PowerMaster devices?
A
All the PowerMaster equipment we supply is UK specific and is labelled 868-1:XXX, where ‘868’ is the frequency, the ‘-1’ is the country code and the XXX is the device type.  The device type for control panels is ‘ANY’ which means that it is compatible with any device type having the ‘868-1’ prefix.  Each device has its particular device type number.  For example, the UK version MC302 is labelled ‘868-1:010’, the CAM-PIR is 868-1:014’ and as such both devices are compatible with control panels having the ‘868-1:ANY’ label.
Q
I have a detector/device which was previously enrolled to another PowerMaster control panel; can I enrol it to another PowerMaster control panel.
A
First off, the device and the panel it is being enrolled to must have the same frequency and country code.  Ideally, the device should have been deleted from the original control panel.  Remove and replace the battery before enrolling the device to another control panel.  The device may show as pre-enrolled for a short while until the network synchronisation is completed.
Q
What is the version of the panels you supply?
A
The Panels we supply are always the latest version.  As of August 2016 the version is 18.
Q
How do I find out the version of my panel?
A
The version of the panel is displayed under the ‘SERIAL NUMBER’ menu.  Once in the menu, repeatedly pressing ‘NEXT’ will scroll through the panel’s data.  The ‘JS702275 K18.022’ number format indicates the panel version – in this case 18.022.  Also note that the Panel’s ID is also under this menu.  The Panel ID is needed to connect to a PowerManage server.
Q
I have a PowerMaster control panel on version 15; can I use the PowerLink 3?
A
No, the PowerLink 3 will only work with panel versions 17 and above.  When used with version 17 panels there are a couple of subtle differences in programming but nothing that really causes any problems.  For the best functionality, version 18 up should be used.  All the PowerMaster versions can connect to the PowerManage server via the GPRS channel using the GSM350 module.
Q
I am a DIY installer; can I install the PowerMaster system myself?
A
Absolutely yes; if you contact Visonic or access their website they will state that this is not a DIY product and must be professionally installed.  This is wrong; the system is an easy install for any competent DIY person.  When we questioned Visonic as to why, their lame excuse was that it had to be connected to the mains power supply.  Of course the real reason is that they are trying to protect installers.  Visonic seem to have shot themselves in the foot because they have made a system which is very quick and easy to install.
Q
Can I connect the control panel to the mains supply using a standard plug?
A
You can but it is not recommended.  Ideally it should be wired into an un-switched fused spur fitted with a 3 amp fuse.  The fused spur should be installed by a qualified electrician.
Q
Are all the relevant manuals supplied with the PowerMaster equipment?
A
Yes; control panels and kits with control panels are supplied with hard-copy user and installation manuals and a CD containing manuals for all the PowerMaster equipment in multiple languages.  All detectors and devices are supplied with hard-copy manuals.
Q
Do you provide support with the installation if I need it?
A
Yes, support is provided via email or phone.


General Troubleshooting


Q
How does the system indicate troubles?
A
The system reports troubles to the control panel and also to the Visonic-GO app (if used).  There are two types of troubles – critical and non-critical.  Critical troubles are displayed as NOT READY TRBL.  The alarm cannot be set until the critical troubles are cleared.  The simplest form of critical trouble is simply a detector in an alarmed state – e.g. a door with a magnetic contact fitted is open – closing the door will clear the trouble.  Pressing the OK key on the panel will scroll through all the troubles on the system.  Once all the troubles are cleared the system will report READY or READY – MEMORY and the system can be set.
Q
How do I clear the [READY - MEMORY] message?
A
Press the status button on the Keyfob or press [OK] on the panel repeatedly to review the memory condition. Start the ARMING process then disarm the system. The memory prompt should be cleared, if not press the [OK] key repeatedly until the prompt clears.
Note that if you have a PowerLink3 connected to the internet through a router you will get a COMMS FAIL error if the internet connection drops out.  The COMMS FAIL error can be cleared by entering installer mode and then exiting installer mode.
Q
What do I do if I get a SYSTEM JAMMED message?
A
This is an important feature as panels in a constant jamming mode cannot hear other transmitters on the system which causes inactivity and testing problems. To fix this problem, check if there is anything around the panel that could be causing RF interferences, for example, baby monitor, WiFi transmitter, door bell etc.  To temporarily eliminate anything within the premises, if possible, turn off the main electricity supply.
Q
What do the error messages mean?
A
All the error messages are explained in the installation manual.
Q
I have forgotten my User and/or my Installer code.
A

You can reset the User and Installation codes to their default settings by carrying out the following reset procedure.  This will only reset the codes and no other settings.

  1. Remove mains power to the control panel.
  2. Open the control panel and disconnect the battery.
  3. Unclip the inner cover to reveal the PCB.
  4. Fit a jumper across the two default (DEF) pins.  A small screwdriver blade will suffice if you haven’t a suitable jumper.
  5. Reconnect the battery.
  6. Disconnect the battery.
  7. Remove the jumper.
  8. Refit the inner cover.
  9. Reconnect the battery.
  10. Close the control panel.
  11. Re-apply the mains power.
  12. Check that the codes have defaulted to 1111 (User) and 9999 (Installer).
  13. Change both codes immediately.  Everyone knows the defaults!
  14. Remember your new codes.